2020 has been ripe with change, uncertainty, and endless efforts to manage the uncertain outcomes of our decisions as best we can. Beyond the fear of contracting the virus are the new realities of working from home, virtual schooling, and lack of physical interaction with colleagues, family, and friends. While mask-wearing, frequent handwashing and social distancing have become the norm as a way of avoiding physical illness, ongoing worry and stress continue to exacerbate mental health challenges.
For the one in five who already have mental health conditions – or the one in two who are at risk of developing them – this issue is an important one, arguably as crucial as physical safety. Organizations and platforms continue to show their dedication to this growing issue in a variety of updates. Most recently, as part of this year’s WWorld Suicide Prevention Day, Facebook announced the rollout of several new mental health support updates. Specifically, the platform is introducing new parameters on self-harm related content, utilizing mobile messaging to offer expert support in real-time, and promoting digital literacy on the topic of suicide prevention.
New parameters around self-harm related content
In a recent survey conducted by the Kaiser Family Foundation, more than half (53%) of adults in the U.S. reported their mental health has been negatively impacted due to the coronavirus, up from 32 percent in March. Specifically, respondents reported difficulty sleeping (36%) or eating (32%), increases in alcohol consumption or substance abuse (12%) and worsening chronic conditions (12%) due to increased stress and anxiety.
A separate report from the U.S. Centers for Disease Control and Prevention, conducted this past June, found that one in four young adults between 18 and 24 said they considered suicide in the 30 days prior to the study citing the pandemic as the leading factor. This topic involves a delicate balance by the part of platforms and poses new questions and obstacles that must be carefully considered, specifically what constitutes “harmful” and where to draw the line between what is in violation of platform guidelines or not.
Last year Instagram expanded its ban on images of self-harm and now Facebook is looking to expand upon its already-existing rules regarding self-harm related content. While some content may not technically be in violation of the rules, the platform is working closely with experts to implement restrictions on content including “depressing quotes or memes” to protect those particularly vulnerable during these times. This is a difficult line to walk however, as for some who may not feel comfortable sharing their struggles, quotes or memes may be a useful coping mechanism.
Chat as a vehicle for crisis support
The proliferation of mobile messaging offers brands and platforms a number of opportunities to connect with communities in unprecedented ways.
Recent data from eMarketer shows that in 2020 there are around 2.7 billion mobile phone messaging app users worldwide, and this number is projected to grow to 3.1 billion by 2023. For context, this equates to roughly 40 percent of the global population. During an age of social distancing, the time is now to turn to this trend as an integral way to share resources, insights, and foster connection. In this vein, as part of its recent push to support mental health Facebook is introducing a new, real-time assistance option via Messenger chat.
“Getting people help in real-time is especially important when they are in distress. In the coming months, we’ll make it easier for people to talk in real-time with trained crisis and mental health support volunteers over Messenger,” the company shared in its News blog.
With 1.3 billion people using Messenger to date and with plans officially underway to merge WhatsApp, Instagram and Messenger into a single app, this could be a seamless and non-intrusive way for those seeking help to get access to the resources they need.
Wellness guides and digital literacy resources
In May Instagram announced its ‘Guides’ options for profiles, enabling users to more easily discover content including tips on how to look after your well-being, maintaining connection with others or managing anxiety or grief from their favorite creators and brands.
Building on this, Facebook is launching localized guides offering targeted ways to support those who are struggling. The company pointed to The Suicide Prevention of India’s guide, which emphasizes fostering social connectedness, Mentally Aware Nigeria’s guide catered to having safe conversations about suicide, and Samaritans HK of Hong Kong guide to simple but effective ways to check on your friends and loved ones as examples it seeks to emulate.
Beyond wellness guides, Facebook is doubling down on digital literacy by incorporating Orygen’s #chatsafe guidelines to its Safety Center — the primary aim of the move being to help educators better navigate mental health conversations with their students. In addition, Facebook unveiled its ‘Get Digital’ digital citizenship and wellbeing program featuring a microsite of courses spanning key themes of connection, empowerment, and engagement.
In tandem with the new program, Facebook will host a series of live events throughout this month September tackling a variety of key concerns in the midst of an abnormal academic year — the first of which will leverage insights from the JED Foundation to address mental health.
Mental health has been a prominent and recurring topic in recent months but one worth keeping at the front of our messaging and stories. As marketers, we play an instrumental role in helping remove the stigma and making the practice of digital empathy more mainstream. Creating shared understanding and experiences in an age of social distancing has its challenges, but there are also tremendous opportunities for how can we use the power of technology to address these issues.
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