Imagine a new purchase Apple Vision Pro headphones, $3,500 Only to find out that you, Darat, have forgotten your password. It turns out to be a very relatable scene – who among us has not forgotten a password in our life? – a reality for some Vision Pro users in recent days. Apple’s response: Oh, sorry, you can’t fix this at home.
the end Official Apple Community ForumSeveral Vision Pro owners have complained of being denied access to their shiny new headphones after repeatedly entering the wrong password — not the Apple ID, but the password used to unlock the devices. When they contacted Apple Support, owners said staff told them the only solution available was to return the product to the store and have it reset on site or mail it in. Password problems are reported by the first Bloomberg.
When they arrived at the Apple Store, device owners reported that staff had fixed the problem Strap on your developer beltin $300 worth of accessories This creates a USB-C connection between the Vision Pro and your Mac – including the headset and wipe and reset. The Vision Pro is currently the only Apple product that cannot be reset at home.
Requiring a developer belt is actually a problem because the add-on is only available to people who are part of it. Apple Developer Program Not ordinary members of the public.
New Vision Pro users were understandably upset that, after paying a lot of money for a pair of Apple headphones, they had to return them to the store just days after purchasing them. VisionPro It is officially on sale Dr. last Friday in the United States.
It also appears that Apple employees are unprepared to deal with the problem. As one user on the Apple Community Forums explained:
“I have again contacted Apple Support in hopes that they will resolve this issue. The agent told me that he received several calls today about this passcode error and later had to deal with so many angry customers that their only option was to return to the store,” he said. Apple Support was really surprised by this and not better prepared. apologized for
Gizmodo reached out to Apple about the issue Tuesday morning but did not immediately receive a response.
