Canon Australia has closed its online store. The official reason for doing this is so that Canon Australia can help support local retail partners. I am only writing this article because we have a lot of readers from Australia.
Retail stores in Australia have struggled in recent years with more and more consumers choosing to do their shopping online. With the continuing COVID-19 situation this has made the situation worse.
I reached out to Canon Australia to find out what this means for customers locally. This is what they told me:
While the majority of Canon consumer sales will occur through the channel moving forward, Canon will continue selling directly to consumers via the Canon Experience Store in Melbourne and via the SUNSTUDIOS stores in Sydney and Melbourne. At these locations, consumers can continue to test, try and buy Canon imaging products and accessories – including Cinema EOS cameras – as they can via their local authorised Canon retailer.
Here is the official statement that was released online by Canon Australia:
To our valued Canon consumers,
This notice is to inform you that Canon Australia will be ceasing the operation of its direct to consumer marketplace – Canon Store – for the foreseeable future, effective from 30 September 2020.
The Canon Store was launched in 2011 as an ecommerce platform designed to expand online shopping options for local consumers. Fast forward to 2020, the unprecedented challenges currently facing the Australian market has seen Canon Australia re-examine the best way to help consumers access our products, services and support. As a result, we are proudly streamlining our efforts in supporting local retailers to drive competition in the local market and bring you the best value product offers, promotions, services and experiences possible.
Key dates to note:
• Last orders: The Canon Store will stop taking product orders on 30 September 2020.
• Gift cards and vouchers: Active Canon Store gift cards and vouchers can be applied to purchases and used in conjunction with eligible offers on the Canon Store until 30 September 2020. Please contact Canon Australia via [email protected] to discuss how you can redeem any non-expired gift cards or vouchers beyond this date.
• Promotional codes: Canon Store promotional code and discount offers are valid until 30 September 2020. Please contact Canon Australia via [email protected] if you have questions about a current promo-code that may be affected. Canon Store codes will not be transferable to other retailers or offers.
• Products on backorder: Canon Store will no longer accept payment for products on backorder and will no longer add consumers to waitlists for out of stock product. Product purchases on backorder will continue to be filled for stock scheduled to arrive before 30 September 2020. Canon will directly contact consumers with orders scheduled to arrive after this date to arrange a refund or support via a local retailer.
Purchases made on the Canon Store prior to 30 September 2020 will still receive free shipping and will be covered by the Canon 14 Day Peace of Mind return policy. Canon Australia’s unique 5-year local warranty for Mirrorless, DSLR, Digital Video Camera & Lens products is unaffected by the Canon Store closure and will continue to be supported for purchases made at authorised Canon sellers.
Moving forward, Canon will continue to work with local retailers to bring hands-on product experiences and promotions to consumers. To stay up to date with the latest product offers, experiences, and news, we encourage you to follow Canon Australia on Facebook, Instagram, and YouTube.
We’d like to take this opportunity to thank you for your support over the years. We look forward to bringing you the best of our innovative products, services and imaging solutions in new ways and trust that you will benefit from our strengthened arrangement with local retailers.