Most airlines enjoy a positive reputation among their passengers. Even the notorious budget airlines generally do well when it comes to service and comfort. If there is dissatisfaction on the part of travelers, it usually concerns high fees for excess baggage or uncomfortable seating.
However, many travelers face significant problems that cannot be ignored. Thousands of people are either delayed or denied boarding every year. Flight cancellations are often not due to technical errors or unpredictable weather, but often due to organizational failures. Fortunately, consumers in such cases have received support from European law for several years. The so-called Passenger Ordinance provides flat-rate compensation to passengers affected by delays or cancellations. here is “Legal tech” companies like FlightRite assumed an important role.
Air passenger rights
Even in case of flight cancellation, all rights remain in principle. Regardless of whether or not there is a right to compensation under the EU Air Passenger Rights Regulation, the airline is obliged to refund the ticket price or offer an alternative flight option. Unfortunately, this is not always the case! Especially during a crisis like the COVID-19 pandemic, airlines often try to avoid this obligation. Instead of refunding the full ticket price, some airlines are taking advantage of the chaotic situation and inadequately or delaying their obligations under EU Regulation 261/2004.
Reasons for flight cancellation
In case of natural disasters or serious local events, most travelers understand about flight cancellations.
Airlines often try to avoid liability by citing “extraordinary circumstances.” Only events beyond the airline’s control, such as unforeseen technical problems, extremely unusual weather conditions, bird strikes or runway problems, can be claimed as such circumstances.
Support from digital service providers
The legal services industry has benefited greatly from rapid technological developments in recent years. Many legal processes, such as filling out powers of attorney and other forms, can now be conveniently completed online. It expedites the legal process and makes it easier for people of all social classes to access justice.
It involves not only transport and travel contracts but also many other legal matters. Today, rental agreements, credit agreements and other contracts can be checked for validity, and it is possible to get legal advice and legal services on a range of topics from company formation to traffic law. Even appointments, applications and other official matters can be organized at home with just a few clicks using a smartphone or computer.
The easiest way to get compensation
If you need help with compensation, service providers like FlightRite are an excellent first port of call. There you will not only get a free initial assessment of your situation, but you can also get your personal compensation with just a few clicks.
