Today, users of various services can select the option to automatically charge for the corresponding monthly payment, we can see this in streaming such as Netflix, Disney Plus, HBO Max And many more that fill the screen with content day by day. Happens with this one too game pass of XboxBut in this case they usually notify by email a little earlier so the user knows where they got the money from, and there are game sales pages that have affiliates and many of them don’t ask for the player’s consent.
We are talking about said company from Europe BtWhich has long remained the leader in telecommunications in some countries in the region and has collaborations with Microsoft Such as service offers game pass That goes directly to the client’s invoice, but that only happens when people make the deal. So, many of them are surprised when their payment receipt also shows the amount of service they did not request from the company.
In view of this, the company has apologized to customers, who were charged an additional 10 euros for monthly internet payments, something that is not new and continues to be done, because basically these confusions have been happening since October last year.
Here is part of their statement BBC:
We deeply regret that the customers mentioned in this article have added Xbox Game Pass Ultimate to their accounts without their knowledge
We recommend that all our customers remain vigilant and, if they notice suspicious changes in their accounts, contact us as soon as possible to report them.
We will support and guide you on how to take steps to ensure your account is secure.
Regarding the refund part, it is not yet confirmed if Bt These will issue because people are being charged without the relevant permission, which can lead to legal issues if nothing is done in time about the issue at hand. Likewise, it was noted to be an issue among some users via chat customer service Bt y Microsoft Where it is activated and activated randomly on people’s accounts
Through: VGC
Editor’s note: This is why it is never good to contract additional services through a third party, i.e., if you have a cable system, don’t add the Netflix package, because there might be a month that you don’t want to watch it and they will probably force you into a contract that You don’t know before or just they charge it for mere failure.
