Sometimes a smart home product is disconnected from the Internet and cannot reconnect to itself. There are many reasons why this can happen, but it is a common problem that is relatively easy to fix. When an Amazon Echo device is disconnected from the Internet, it essentially becomes a paperweight, so bringing it back online is essential.
How to get Alexa back online
To get your Alexa device online you need to access a phone, your Echo device and your router and modem for the following steps. Make sure you are close to all of these Now Alexa goes to work again.
Step 1: Restart your Echo device.
Sometimes what it takes to get Alexa back online is to restart the device. Unplug the Echo device from power for 10 seconds and then plug in again.
Step 2: Verify your internet connection.
If Echo is not yet connected to the Internet, check your Wi-Fi connection. It’s best to use a Wi-Fi-only device, like a computer, to make sure cellular connections don’t interfere, but a phone works. If you have problems with your router, try the following steps or call your ISP
Step 3: Restart the modem and router.
Some ISPs provide modems and routers (as separate boxes or combo units) to customers. Fortunately, the steps to reboot are almost the same. Unplug the combo unit or modem and router from power for 30 seconds. If it is a combo unit, plug it into the outlet again If you have a separate device, first plug in the modem and wait a minute Then plug in the router and wait two minutes.
Check that the device you used to connect is working with this Wi-Fi network. If so, Echo should work too.
Step 4: Change the location of your Echo device.
If Echo has not yet returned online, it may be that the Echo device is too far from the router to maintain a reliable connection. Amazon recommends keeping the Echo within 30 feet of the signal.
Remember, interference can shorten the length. Interference can be wall materials (such as bricks, e.g.) or other devices connecting to the Internet.
Step 5: Reset the Alexa device to factory settings.
If you still have connection problems, you may need to do a factory reset. You can Echo reset via Alexa app. There are specific instructions for resetting an echo dot and an echo show.
How do I reconnect my Alexa to Wi-Fi?
If you are still having Trouble connecting your Alexa device to Wi-Fi that is working properly, you need to fix your Wi-Fi credentials in the Alexa app. Something easy to miss is an incorrect password or security type. For example, if you change your Wi-Fi password at the router level, you’ll need to change it on your Echo device. Here’s how to check your Wi-Fi login information.
Step 1: Check your internet certificate.
Open the Alexa app on your phone. Tap Device Down. Select your Echo device and tap Settings Button at the top right. Tap Change Next to the Wi-Fi option to see Wi-Fi sign-in details. If they are incorrect, select the correct network and enter the password.
Step 2: Check or change the router’s Internet band.
If the Internet works and Echo is not yet connected to Wi-Fi, this may be the band it is using. Most routers have multiple Wi-Fi bands – 2.4Ghz and 5Ghz are the most common. If your router has this capability, try changing the Wi-Fi network band your Echo device is using by following the steps above to check the Internet credentials.
If none of this works, call Amazon support. There may be a problem that needs a specific solution. Either way, Amazon is the last and best line of defense to get your device working again.