I don’t ask for much and I rarely complain. I don’t want any special treatment. I’d rather experience hotels like everyone else, at least like other frequent travelers who reach elite status.
So I arrived at the Hyatt Regency Boston Harbor at 2:50 PM
I went through the check-in process and was informed that my room was not ready. The agent who checked me in told me it was cleared but not checked and she would call to expedite the process. He asked if I had a car (I had a rental) and said he would probably have my keys if I stopped it and came back, it wouldn’t take more than 15 minutes anyway.
So I parked, took my time and walked back to the hotel. I waited for the guest to finish checking in and then asked if the room was ready. I was told it’s not ready yet. So I waited.
The next guest I helped took a long time to check in. They had many questions about hotels and transportation. Then they checked us into a second room whose occupants would arrive later. It took about 10 minutes. When he finished, I asked him if he wouldn’t mind looking around the room.
It was 3:30 pm when a manager showed up. He started talking loudly
This is the third time you visit the office. There are 9 rooms that need to be checked by housekeeping Your room will not be given priority. You don’t have to check in until 4pm
I was a little surprised. Could there be a misunderstanding? She told me that I was being rude to her clerk when I asked again about the room because the check in time was not yet done. But he told me it was probably ready?
is scream“,”probably was the keyword. He is not ready.
I suggested,
You are implying that I behaved inappropriately when I asked about my room three times. But the first time was to go to the reception to check in. The second time exactly as your agent told me. And the third time I checked again, it was 40 minutes and I was told it would be 15 minutes at most.
I am never rude to hospitality staff. When they are having a bad day, I try to put them in their shoes and joke with them. Much more than I say. So I have that experience before.
He kept saying: “Other guests have to clean their rooms too” (no one else was waiting for a room), “they don’t give you priority” (his front desk clerk told me they would), and “I don’t have to check you in until 4pm.” At this point, I realized that there was no way to get the key before 4, even if the room was ready.
Hyatt Regency Boston Harbor has changed management this year. It’s a franchise, which often means you get a subpar gaming experience In this case, it is managed by HEI Hotels and Resorts. Don’t know them as well on their no-list as Aimbridge (I find their glasses to be crappy to maintain) or Diamondrock (nickel and blackout). But I have to keep him on my radar.
The hotel itself is fine. They upgraded us to junior suites which are two rooms and a bedroom with a sitting room with a Murphy bed. Enter points here as Globalist offers you free parking Breakfast is served either as a buffet or you can order a la carte, including lobster benedict.
The property could use some love, looks very bleak and doesn’t take advantage of its stunning waterfront location. But other than the manager who was in charge of check in, this is a great property close to the airport.
