The United States has launched a lawsuit against Adobe

A few years ago, the Adobe company discovered that it was more profitable to charge people to use their tools as a monthly rental, and it forced them to forget about the lifetime licenses that kept them alive surprisingly. However, they have just instituted new rules that have just exhausted the patience of the US, and that problem has not allowed people to sit idly by and attack the software company in the form of a lawsuit.

What the statement alleges is that users are being cheated, when they pay for one of the memberships creative Nor do any of the programs establish that if they cancel, they will be charged a penalty for removing membership before the completion of one year. And the image of not wanting to use the services anymore is worth hundreds of dollars, because that would be a way of wanting to retain customers even if they don’t need to use the programs on their computers.

The regulatory body noted that adobe It’s inviting users to pay for an annual plan but without making it clear to them that the clauses call for penalties for canceling before completing the payment year, leaving users with no choice but to continue paying or pay a penalty. This didn’t go unnoticed, so they’re looking for companies to make changes and make them clear to users now

Here is part of his claim:

At signup, Adobe hides the material terms of its annual, pay-monthly plans in fine print behind text boxes and optional hyperlinks, providing obscure annotations that most consumers never see. Adobe then discourages cancellation using a difficult and complicated process. As part of this process, Adobe will charge customers when they try to cancel, including a previously hidden early cancellation fee. Through this practice, Adobe violated federal laws designed to protect consumers.

Even in the manifesto FTC noted that there were clients who allegedly spoke to customer service to cancel, but they ignored it and continued to charge fees, which are part of its supposedly misleading clauses. Here is what is mentioned:

When customers contact Adobe customer service to cancel, they face resistance and delays from their representatives. They also experience other disruptions, such as dropped calls and chats and multiple transfers. Some customers who thought they had successfully canceled their subscriptions reported that the company continued to charge them until the charges showed up on their credit card statements.

US authorities claim, its practice adobe breaking the law screw thread (Restore Online Consumer Confidence Act). La FTC And the Justice Department asked a California district court to rule against the defendants and impose monetary penalties. They are seeking a permanent court order to prevent future violations of the regulations.

Through: FTC

Author’s Note: It certainly won’t be a good year for Adobe, but they make a profit by not paying people for lifetime access like in the past, since it’s better to leave it that way and charge people for important updates. They would have avoided many difficulties.