Access in today’s digital age Internet service It has become a basic need for the vast majority of Mexicans. However, despite increased availability of these services across the country, significant quality issues remain in some regions. This phenomenon raises the question of whether providers are more focused on expanding their reach than maintaining the best level of service for their users.
This dilemma caught the attention of Senator Roberto Juan Moya of the National Action Party, who presented a proposal. The Senate Republic to solve this problem. The initiative seeks to update the terms and conditions under which Internet service in Mexico, aiming to ensure greater quality and reliability for users.
One of the most outstanding aspects of this proposal is the introduction of a system of bonuses and discounts in case of service failure. According to established conditions, in case of interruption between two and 12 hours, users will receive a 20% bonus on their monthly payment. In longer circumstances, such as failure between 24 hours and four calendar days, a 30% discount will be given on the monthly payment. These percentages will gradually increase depending on the duration of the failure, reaching a 100% bonus in the case of an interruption lasting between 15 and 30 calendar days.
In addition to bonus and discount offers, the initiative seeks to establish more serious consequences Internet provider whose complaints have reached a significant level. The idea is to penalize providers whose user complaints equal 5% of their customer base, with fines that can range from 10% to 20% of their revenue.
It is important to highlight that these proposals are at an early stage and will be subject to discussion and possible changes The Senate. There is a possibility that they will be postponed indefinitely or undergo significant changes before implementation. However, the mere existence of these proposals is a positive indication that the problem is being addressed and a concrete solution is sought.
Ultimately, these initiatives reflect a growing awareness of the importance of improving quality Internet facilities in Mexico and ensure users get the level of reliability they deserve in this digital age. Discussion and consideration of these proposals The Senate That is a step in the right direction to ensure access Internet Not only available, but high quality and reliable for all Mexican citizens.
Through: xataka
Editor’s note: I wish these proposals would have been approved, but sometimes it’s just a matter of winning votes.
