In this second quarter of 2023, Federal Institute of Telecommunications It has revealed shocking data on user dissatisfaction with its services Internet and mobile telephony in Mexico. A total of 5,313 complaints were registered during this period, raising serious concerns about the quality of service provided by these providers.
Among the hardest hit cities were Queretaro, Mexico City (CDMX) and Morelos, which were the main areas where most of these complaints originated. Users have expressed frustration over various issues including no connection, slow internet speed, Internet And the problem with mobile phone.
One aspect is highlighted in the report Federal Institute of Telecommunications Providers take time to resolve these complaints From this point of view, Easy Ranked first with an average of 2.4 business days to resolve customer concerns. He follows closely MegacableAverage time for resolution is 2.5 business days.
However, the situation becomes more worrisome for such other providers Totalplay, AT&T y TelcellWhich has a longer response time, which can cause more frustration for affected users.
Below is the list TelmexWith an average of 8.1 working days to resolve complaints, and Movistar, which tops the list with an alarming average of 12.2 business days to resolve user issues. This equates to a wait of more than three weeks for some customers, underscoring the need for significant improvements in efficiency and customer service from these suppliers.
These data highlight the importance of telecommunications companies in Mexico taking concrete steps to address their customers’ concerns and improve the quality of the services they offer. Users deserve a more satisfying and efficient telecommunications experience, and it is the responsibility of providers to act accordingly to resolve these issues in a timely manner.
Through: xataka
Editor’s note: Be careful, it’s one thing to deal with a complaint and another to resolve it, I have a friend who went three times asking for support i know And the technicians leave it fitted, they go three times and three times they enter this figure as present.
