Those who are no longer able to use their Pixel smartphones properly after updating to Android 14 will finally get a statement.
Since the rollout of Android 14, there are more and more Pixel smartphone owners who are no longer able to access the phone’s data storage after the update. The bug affects users who have multiple user profiles set up on their phones.
After a long wait, an answer from Google finally appeared on Monday night. The good news is that the phone data isn’t lost, it’s just that the main profile doesn’t seem to have access to it anymore due to the error.
Google is still working on a solution. However, a Google Play system update has already been delivered, which may prevent the issue from occurring on “other devices”. So if you update to Android 14 now, you shouldn’t be affected anymore.
To check for new Google Play system updates: Open System Settings, select “About Phone”, then tap “Android Version” and select “Google Play System Update” in the new menu. You can check for updates here.
Now good news for affected users.
If your affected device cannot access media storage, we assume a system update will resolve the issue and restore access to media files without the need for a factory reset.
If you’re stuck in a boot loop and can’t get past “Pixel Start”, you’re a little less hopeful.
At this point, Google can’t provide a timetable for fixing the issue, so you’ll have to be patient.