Apple is investigating an issue that causes the screen brightness on some Apple Watch models to flicker or “pulsate” momentarily when always-on mode is enabled. That’s according to an internal service memo Apple shared with authorized service providers today.
The memo doesn’t specify which Apple Watch models are affected, but the problem appears to be more widespread in the Apple Watch Series 9 and Apple Watch Ultra 2 models released last month. There are many complaints from customers regarding this issue Macromerge-Foren, RedditAnd that Apple-support-community website. The problem appears to exist in all versions of watchOS 10, including the latest watchOS 10.0.2.
Apple said that service providers should not repair affected watches and instead advises customers to keep their Apple Watch software updated, suggesting that Apple will provide a fix at some point in a WatchOS update. It’s unclear whether Apple has fixed the problem in WatchOS 10.1, which is expected to be released to the public next week.
As a temporary fix, Apple said customers can turn off always-on mode in the Settings app under Display and brightness → Always on.
Apple is also investigating an issue that could cause complications such as the activity ring on the watch face temporarily turning pink, the statement said. This was another problem It has been reported by some customers Online in the past few weeks.