Overwatch 2: How to fix heroes banned by old players error

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Since its release on October 4, Overwatch 2 has hosted a variety of Bugs and startup issues. One such bug — one that prevents seasoned Overwatch players from playing most of the game’s 35 heroes — is especially frustrating. The issue has been affecting countless players for several days, and although Blizzard says it’s working on a fix, the issue remains unresolved for now.

Fortunately, there is a workaround for this error, although it doesn’t always work. In this quick guide, we’ll look at how to fix the issue while waiting for an official Blizzard patch.

How to fix Overwatch 2 hero ban for old players

(Image credit: Windows Central/Brendan Lowry)

If you find that you can’t play most of the heroes in Overwatch 2 even though you’ve played the original Overwatch before, this error is affecting you. Blizzard has confirmed that this issue occurs when the game mistakenly identifies your account as a new account instead of an old one and attempts to trick you into doing so. Surveillance 2 Consequently, a First Time User Experience Tutorial (FTUE).



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