TL; DR
- An error in Sonos’s system is responsible for sending many more items than customers order.
- The company charges customers extra for extra items.
- Some people are unable to return items and have to deal with storage issues for stacked orders.
This may sound like a pleasant surprise when you get more goodies than your original order, but now it has happened with a Sonos customer.
After ordering a Sonos Turntable set, arc soundbar, arc wall mount, a speaker and ROM speaker, a customer says Edge That Sonos sent him six of each product. The man, who asked to remain anonymous, received 30 invoices from the company and flooded his apartment.
Sonos shipped স্প 15,000 worth of consumer speakers.
Eventually, the space inside his house ran out and he began to pile up packages outside in the lobby of his apartment building. Overall, Sonos shipped স্প 15,000 worth of consumer speakers. Sadly, the person was also charged for all the extra items.
This is also not an isolated incident. According to the report, many people have faced the same problem after ordering items from Sonos. A Reddit thread Details on how the company sends multiple items to customers and charges them extra.
According to Sonos, the problem was caused by a system update that caused some orders to be processed more than once. The company has promised to return the money to the customers within ten days. But people have to return the extra product.
Sonos wanted to cart all the items in a UPS store.
Sonos told customers that it would provide free shipping labels and schedule a pickup using its carrier. But that doesn’t seem to be going well. A customer who found the speaker’s motherload said Sonos wanted him to cart all the items at a UPS store. The firm later sent a UPS carrier to its building, but the worker did not know he had to take 30 packages and leave with only one.
Now the client claims he is in hot water with his building managers. “They (property managers) are patient but not happy with the boxes in the lobby,” the customer said.
Fortunately, Sonos is no longer sending more speakers. However, dozens of boxes are still sitting outside his apartment and Sonos is apparently taking him to new company representatives every day without any resolution.
