We’ve been repeatedly accused of exaggerating the problems with the Pixel 6 series. However, a survey shows just how dissatisfied customers really are.
Meanwhile, all the serious problems of the Pixel 6 cell phone have actually been eliminated. But there were a few months when things got really bad for Google. You had to deliver updates with delays and then stop them altogether at some point. There were really serious issues, some had very little cell phone reception, bluetooth didn’t work properly and so on. I had some of that.
All major negative issues took a while to resolve. Google even fixed some bugs after many months. Of course, such things weigh on the mind of the buyer. We also had some very disgruntled customers with us in the comments column. But do you also see the larger survey when it comes to which manufacturer the next phone should be?
Google has pushed its Pixel 6 customer satisfaction to the basement
Theoretically yes, if you believe the new data. When it comes to loyalty, Google currently has the worst score among the five major smartphone brands in the US Worse than LG, which no longer offers new devices and customers will therefore inevitably switch. More than a third of those surveyed are determined to buy their next smartphone from another brand.
Of course, this is just a survey. Not really anymore. But these serious bugs can cause long-term distrust, especially for less experienced users. Because if the next generation brings only serious mistakes? Which we consider unlikely, as the new processor will then be second generation, not on the radar of many customers.
How do you feel about it, do mistakes scare you in the long run or can you forget this time again?
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